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Frequently Asked Questions

Frequently Asked Questions

If I don't see my game in the history, where can I see it?

* It may be being completed at that very moment.

* Your opponent may have dropped the game and we are reviewing the case.

For more information, you can consult the account menu in the balance sheet section.

What to do if my game crashes?

If your game has crashed, please send us an email to support@egogames.com:

  • * Game Id.
  • * Game.

We will study the case and you will be refunded the amount played if it is a failure of the platform.

You don't see eGogames, why can't I compete from my location?

For iOS devices we are active almost everywhere in the world.

If we are not available in your specific country is due to the fact that current legislation does not allow the use of applications that make use of real money transactions.

If you are an Android user you can download our games anywhere in the world through our website.

Do I have to make a deposit on each of the games to compete?

No, your wallet is common for all our games.

Do I have to register for each of the eGoGames games?

No, your account is valid for all eGoGames games.

When you register for a game you will be able to access any of the games we have.

What are GGs?¿Qué son las GGs?

GGs are our training currency.

With them you can participate in competitions, leagues and tournaments for free to improve your skills.

Can I play without depositing money?

You can develop your skills without paying money with our “GG” training currency.

This way you can prepare yourself to win great prizes without spending anything.

How does it work?

Download any of the games and use the GGs to improve your skills.

When you're ready, make your first deposit and start competing for real money prizes!

Can I earn money by competing in mobile games?

YES! You can earn money by competing in games from your cell phone.

Win cash prizes by competing in 100% skill games. Are you ready?

Does it cost money to download games from eGoGames?

Downloading games from eGoGames is FREE.

How do I download eGoGames games?

You can easily download any of our games from anywhere in the world!

Just click on the iOS (Apple devices) or Android link to start playing.

Deposits

Can I make deposits with different cards?

Yes, you can make deposits with the methods YOU want. As long as they are not from a third party.

How long does it take for my deposit to become effective?

The deposit is instantaneous. When you make a deposit you will have it available automatically.

Is it 100% safe?

The security of our transactions is assured and certified by BBVA, they are 100% secure.

How can I make a deposit?

You can make a secure deposit via credit/debit card or ApplePay.

Withdraws

What requirements do I have to meet to make a withdrawal?

1. Have made a deposit of $30 in the platform.

2. Have played at least 40 games.

3. Withdraw at least $20.

* Payment requested by withdrawal will be made in the same way in which it was deposited in the platform*.

How can I request a withdrawal?

In order to request a withdrawal you must go to the settings menu, “Account”, “Withdraw” and enter the amount you wish to withdraw.

Games & Competitions

Can I compete without spending money?

Of course, remember that you can always play using the GGs for as much fun and training as you need!

What kind of competitions can I participate in?

You can participate in different eSports modalities:

1Vs1 duels: Go head-to-head against players from all over the world or directly challenge whoever you want.

Tournaments: Discover all types of tournaments with spectacular prizes.

You will have the option to compete in tournaments broadcast on Streaming, create your own tournaments or win incredible jackpots and prizes organized by eGoGames.

How do the leagues work?

Every time you compete and win matches for real money you will win cups.

These cups will automatically rank you on a weekly “Leaderboard” where you can win a weekly jackpot.

The more you compete the higher you will be in the rankings.

Let's go for it!

Where can I find the rules for each game?

The rules can be found in the “Home” screen of any game, in a tab located at the top of the front page that indicates “View rules”.

What happens if I am not matched against any opponent?

Don't worry. If your game has not been matched, it may take up to 48 hours to match.

If it has not been completed within that period, the money will be automatically refunded and you will see it reflected in your balance.